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Technical questions

What should I do when my camera does not work in APROPLAN ? - Version iOS

If you are not able to take pictures in APROPLAN with your iPad, you have to activate your camera for APROPLAN. This way it will be possible again. For this you need to go to your iPad settings and s…

Updated 6 months ago

How can I update APROPLAN on my iPad / Android device ? - Version iOS & Android

When a new version of APROPLAN is released, you get a notification when logging in, informing you a new version is available. You can update your version immediately or choose to do it later from the…

Updated 6 months ago

How can I clear the cache of my browser ? - Web Version

It is important to clear the cache of your browser from time to time to avoid it to take too much space on your hard disk. On Safari: 1) You will first need to activate the Develop menu. You should c…

Updated 8 months ago

How can I synchronise my data ? - Version iOS & Android

To start the synchronization of your data on your iPad, iPhone or Android device with the web : On your device: Check your internet connection and the battery of your device. Click on the cloud on th…

Updated 6 months ago

What do I need an internet connection for ? - Version iOS & Android

Most actions on APROPLAN can be done without any internet connection. However, some actions do need an internet connection. We encourage you to perform these when you are connected: Creating an accou…

Updated 5 months ago

What should I do when the login page does not show up on Firefox ? - Web Version

If you use the Firefox browser, APROPLAN 's loading might be blocked at 99%. To avoid this, we advise you to set the Privacy settings of your browser as follows:.. Got a problem? Contact our support…

Updated 5 months ago

What should I do when the date format does not match my iPad's language settings ? - Version iOS

The date format is linked to the regional settings of your iPad. If you wish to change the language of your APROPLAN account on iPad, you should change your device's language. In this case, do not fo…

Updated 5 months ago

What is required to use AproPLAN ? - Web Version

To use APROPLAN , all you need is a PC or Mac and an internet connection. To use APROPLAN on the field you need an iPad, Android, or iPhone. You can download APROPLAN in the App store or Play store.…

Updated 1 month ago

Is APROPLAN compatible with the drawing app I use ? - Version iOS, Android & Web

APROPLAN is a tool which will help you to manage your building project thanks to better and more precise communication. Our app will supplement your drawing app because you will draw your plans with…

Updated 1 month ago

Is AproPLAN secure ? Is my data safe with AproPLAN ? - Version iOS, Android & Web

Absolutely. All of our data is hosted on servers of Microsoft Azure. These servers are very secure and reliable. In addition to this, our app is encrypted in HTTPS (same security level than banks), w…

Updated 1 month ago

Can I back up my data from APROPLAN ? - Web Version

You cannot backup all your data on your own. But you can ask for a backup of your projects to the support of APROPLAN. This will be charged (for more info, please contact your sales contactperson). N…

Updated 4 weeks ago

APROPLAN No longer available in older platforms

For security and performance reasons, our application will no longer work on tablets and smartphones running the following old operating systems: Android 4 or lower ( Check & update your Android vers…

Updated 4 weeks ago by Stella Chavez

Minimum requirement to use Aproplan - Version iOS & Android

The minimum requirements to use APROPLAN on iOS are the following: iOS 11 iPad mini 2 - iPhone 5s. For an optimal experience, APROPLAN recommends at least the following configuration: Latest iOS vers…

Updated 4 weeks ago