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Technical questions

What should I do when my camera does not work in APROPLAN ? - Version iOS

If you are not able to take pictures in APROPLAN with your iPad, you have to activate your camera for APROPLAN. This way it will be possible again. For this you need to go to your iPad settings and s…

Updated 2 months ago by Mehmet Esen

How can I update APROPLAN on my iPad / Android device ? - Version iOS & Android

When a new version of APROPLAN is released, you get a notification when logging in, informing you a new version is available. You can update your version immediately or choose to do it later from the…

Updated 2 months ago by Mehmet Esen

How can I clear the cache of my browser ? - Web Version

It is important to clear the cache of your browser from time to time to avoid it to take too much space on your hard disk. On Safari: 1) You will first need to activate the Develop menu. You should c…

Updated 5 months ago by Mehmet Esen

How can I synchronise my data ? - Version iOS & Android

To start the synchronization of your data on your iPad, iPhone or Android device with the web : On your device: Check your internet connection and the battery of your device. Click on the cloud on th…

Updated 2 months ago by Mehmet Esen

What do I need an internet connection for ? - Version iOS & Android

Most actions on APROPLAN can be done without any internet connection. However, some actions do need an internet connection. We encourage you to perform these when you are connected: Creating an accou…

Updated 1 month ago by Mehmet Esen

What should I do when the login page does not show up on Firefox ? - Web Version

If you use the Firefox browser, APROPLAN 's loading might be blocked at 99%. To avoid this, we advise you to set the Privacy settings of your browser as follows:.. Got a problem? Contact our support…

Updated 1 month ago by Mehmet Esen

What should I do when the date format does not match my iPad's language settings ? - Version iOS

The date format is linked to the regional settings of your iPad. If you wish to change the language of your APROPLAN account on iPad, you should change your device's language. In this case, do not fo…

Updated 1 month ago by Mehmet Esen